I'm glad this all got worked out.
Ken, as a fellow wrencher, I can understand the frustration of trying to get things done on your schedule, and when you start to not get a response it can be a huge hassel.
Mike, hope you heal fast, I know from your rep you'll take care of ken like we would hope we were taken care of.
being in the corporate world, i only use email as a cya, if I need something NOW, i always try face to face or call, that way there are less misunderstandings. I hope everyone is satisfied, and we can all go back to dreaming about our new aluminum heads... hehe