A
Anonymous
Guest
Thanks for the great customer service.
Ken
Ken
Mike is well known around here for that.
A
Anonymous
Guest
I have given Mike 3 days to respond, I guess he's too busy with the head.
I am an over the road truck driver. I get home once a month for a week. My relaxation is workiing on the car. I order parts and expect them to be correct when I get them.
Last month I ordered valves 1.75 intake and 1,5 exhaust, 302 valve springs, seals, pushrods and adjustable rocker arm. These parts are for the 250. I had Mike ship them to my engine guy, who already had my head.
What the engine builder received was, 1.75 intakes, 1.38 exhaust, seals, pushrods for a 200 and adjustable rockers.
After getting the head completed, I noticed the exhaust valves were stock sized. OK head was done and too late to change.
Then I get home and set the head on the block, put in the pushrods and they are an inch short.
I wrote Mikes mailto:warrantee@fordsixparts.com and just received a mail return message. Prior to posting this, I sent Mike a PM, again no response.
These will be the first and last items I ever buy from Mike. At least he should send his customer service to India.
Ken
I am an over the road truck driver. I get home once a month for a week. My relaxation is workiing on the car. I order parts and expect them to be correct when I get them.
Last month I ordered valves 1.75 intake and 1,5 exhaust, 302 valve springs, seals, pushrods and adjustable rocker arm. These parts are for the 250. I had Mike ship them to my engine guy, who already had my head.
What the engine builder received was, 1.75 intakes, 1.38 exhaust, seals, pushrods for a 200 and adjustable rockers.
After getting the head completed, I noticed the exhaust valves were stock sized. OK head was done and too late to change.
Then I get home and set the head on the block, put in the pushrods and they are an inch short.
I wrote Mikes mailto:warrantee@fordsixparts.com and just received a mail return message. Prior to posting this, I sent Mike a PM, again no response.
These will be the first and last items I ever buy from Mike. At least he should send his customer service to India.
Ken
Junk-Falcon
Well-known member
ppp
A
Anonymous
Guest
Funny you should say Clifford, I have ordered parts from Clifford and received what I ordered. Where else do you suggest I air this out? Mike isn't responding to PM's or warrenty emails?
Ken
Ken
Junk-Falcon
Well-known member
but
A
Anonymous
Guest
I am only telling you my experience.
I also have a new set of 200 pushrods for adjustable rockers. If anyone is interested. I would not have posted this had he responded to the PM I sent. This would have gone by the way side.
Ken
I also have a new set of 200 pushrods for adjustable rockers. If anyone is interested. I would not have posted this had he responded to the PM I sent. This would have gone by the way side.
Ken
A
Anonymous
Guest
Mike is a VERY buy guy these days. I am sorry to hear a mistake was made. I am sure Mike will take care of it completely. Sorry his schedule does not meet you tight time frame of being home. Have a nice day
yeah you tried calling mike on the phone? sometimes busy people don't have time to respond to all their emails right away. Also did you give him 3 working days to respond or did you email him on a friday and not get an answer by monday so posted? being that mike is working on several cars currently and trying to get a NEW cylinder head tested and produced I would say he is prob a REAL busy person.
A
Anonymous
Guest
upon reading your other thread, is it possible you ordered pushrods and didnt specify that you have a 250?
Mike could have assumed that you knew that he didnt care them for a 250, and only a 200
just trying to calm you down, because Mike goes above and beyond from what I have heard.
Mike could have assumed that you knew that he didnt care them for a 250, and only a 200
just trying to calm you down, because Mike goes above and beyond from what I have heard.
Ken, just got off the phone with Mike, He apologizes and will send out the correct parts to you.He wanted me to also apologize for not returning your e-mail as he had back surgery last week and is still in quite alot of pain and isn't able to get to the computer.I will also follow up with him to make sure you are promptly taken care of. Thank You Rich
A
Anonymous
Guest
Rich,
Please call Mike back, I don't need any parts. I bought pushrods. The head is done. If he sends me anything, it will be a waste. Please tell him to keep the pushrods and valves. They are of no use to me.
My point wasn't the wrong parts being sent, my point was poor customer service. I tried to get ahold of him by sending a PM and a warrenty return to get no response. I understand wrong items being sent, I just wanted to get ahold of him to see what I should do to return the pushrods, but got no response. I am now on the road and can't do anything about the parts.
Ken
Please call Mike back, I don't need any parts. I bought pushrods. The head is done. If he sends me anything, it will be a waste. Please tell him to keep the pushrods and valves. They are of no use to me.
My point wasn't the wrong parts being sent, my point was poor customer service. I tried to get ahold of him by sending a PM and a warrenty return to get no response. I understand wrong items being sent, I just wanted to get ahold of him to see what I should do to return the pushrods, but got no response. I am now on the road and can't do anything about the parts.
Ken
Ken,
First, let me apologize for not getting back to you until tonight. I had back surgery last week and can barely manage to sit at the computer for more than a few minutes at a time.
My correct e-mail address and phone number are posted on my website. The fordsixparts addy was changed mid summer to my current addy due to Cox Cable buying out Cable America. However, you must have the correct e-mail addy, as you ordered the parts via e-mail, rather than thru the website.
You didn't give me three days to reply as you stated. You sent your PM to me on Sunday morning, then posted this topic on Monday night, so I don't see where that adds up to 72 hours?
I took Sunday off trying to get some rest and recouperation, and was not feeling well last night either, so I was unable to get on the computer as I had hoped. Unfortunately this has put me behind in answering e-mails and PM's. I've done my best to keep up, but guess its just not good enough. Therefore, please except my apology for not responding quick enough.
As for the valves, you ordered replacement series valves, not the 1.50 port flow valves. Therefore, I shipped precisely what you ordered. Below is a copy of the e-mail you sent ordering the valves, note the part number as well as the price you were charged. I think the error was yours, rather than mine.
As for the pushrods, you sent me an e-mail simply stating you needed pushrods, no engine size was mentioned, nor was a part number. Only that you needed pushrods. Considering it was a last minute addition to your order, and the fact that you didn't mention the engine size or a part number in that email, or even in the email when you ordered the parts (other than the subject line), I would think you could give me a bit of a break on that one. So yes, I sent the wrong pushrods. I get approximately 60 e-mails a day, or about 300 per week. I simply can't remember the engine size of each customer, or something that may have been stated in a previous e-mail, yet somehow I am expected too. Guess that's one good reason I should refuse to take orders by email, as there is to much room for error.
At any rate, if you send the pushrods back, I'd be happy to refund your money. As for the valves, they are exactly what you ordered. Again, please except my apology for not responding within one business day. My bad.........
First, let me apologize for not getting back to you until tonight. I had back surgery last week and can barely manage to sit at the computer for more than a few minutes at a time.
My correct e-mail address and phone number are posted on my website. The fordsixparts addy was changed mid summer to my current addy due to Cox Cable buying out Cable America. However, you must have the correct e-mail addy, as you ordered the parts via e-mail, rather than thru the website.
You didn't give me three days to reply as you stated. You sent your PM to me on Sunday morning, then posted this topic on Monday night, so I don't see where that adds up to 72 hours?
Ken Thompson":3m6faz3r said:
I took Sunday off trying to get some rest and recouperation, and was not feeling well last night either, so I was unable to get on the computer as I had hoped. Unfortunately this has put me behind in answering e-mails and PM's. I've done my best to keep up, but guess its just not good enough. Therefore, please except my apology for not responding quick enough.
As for the valves, you ordered replacement series valves, not the 1.50 port flow valves. Therefore, I shipped precisely what you ordered. Below is a copy of the e-mail you sent ordering the valves, note the part number as well as the price you were charged. I think the error was yours, rather than mine.
As for the pushrods, you sent me an e-mail simply stating you needed pushrods, no engine size was mentioned, nor was a part number. Only that you needed pushrods. Considering it was a last minute addition to your order, and the fact that you didn't mention the engine size or a part number in that email, or even in the email when you ordered the parts (other than the subject line), I would think you could give me a bit of a break on that one. So yes, I sent the wrong pushrods. I get approximately 60 e-mails a day, or about 300 per week. I simply can't remember the engine size of each customer, or something that may have been stated in a previous e-mail, yet somehow I am expected too. Guess that's one good reason I should refuse to take orders by email, as there is to much room for error.
At any rate, if you send the pushrods back, I'd be happy to refund your money. As for the valves, they are exactly what you ordered. Again, please except my apology for not responding within one business day. My bad.........
PutPut6
Well-known member
I don't think some of our newer members can appreciate how much Mike has bent over backwards to help the ford inline six community. Mistakes happen, yea it sucks. But I would have tried calling him instead of sending an e-mail. We all know in the business world it's always better to call than try e-mailing. I've purchased parts from him and the service was always flawless.
A
Anonymous
Guest
Mike do you remember these pm's? If you had back surgery as someone stated earlier, please except my appologies, your health is much more important than this silly matter,
From: Ken Thompson
To: AzCoupe
Posted: Sat Dec 30, 2006 1:05 am
Subject: Re: e-mails bouncing back
Last question, are the Valves 1.75int and 1.5exh? Please let me know.
That is a great price.
Thanks,
Ken
From: AzCoupe
To: Ken Thompson
Posted: Sun Dec 31, 2006 3:44 am
Subject: Re: e-mails bouncing back
That is correct, on the valve sizes.
_________________
Yes I keep pm's too.
Ken
From: Ken Thompson
To: AzCoupe
Posted: Sat Dec 30, 2006 1:05 am
Subject: Re: e-mails bouncing back
Last question, are the Valves 1.75int and 1.5exh? Please let me know.
That is a great price.
Thanks,
Ken
From: AzCoupe
To: Ken Thompson
Posted: Sun Dec 31, 2006 3:44 am
Subject: Re: e-mails bouncing back
That is correct, on the valve sizes.
_________________
Yes I keep pm's too.
Ken
A
Anonymous
Guest
Mike here is the other message that failed to get to you:
A message (from <thompson.ken@worldnet.att.net>) was received at 12 Feb 2007 3:09:49 +0000.
The following addresses had delivery problems:
warrantee@fordsixparts.com
Persistent Transient Failure: Delivery time expired
Delivery last attempted at 12 Feb 2007 3:09:51 +0000
Ken
A message (from <thompson.ken@worldnet.att.net>) was received at 12 Feb 2007 3:09:49 +0000.
The following addresses had delivery problems:
warrantee@fordsixparts.com
Persistent Transient Failure: Delivery time expired
Delivery last attempted at 12 Feb 2007 3:09:51 +0000
Ken
To be honest, no I did not remember. But I went into my PM's and looked them up. As I stated, I get 300-350 e-mails per week, and numerous PMs. Between them all, there is no way I or anyone else, other than Deano (photographic memory), is going to remember all that was discussed over a four or five week period. Especially when each is so vauge without mention of engine sizes or part numbers, and a week or more passes between each email. For you, that may be just a handfull of emails, for me, its 400 or more. I simply don't have that good of a memory. I don't know many that do. But yet, I am expected to.
It's not just you, this happens to me constantly. Which is why I hate filling orders placed by e-mail. I usually insist orders are placed via the website, especially when the customer has access to a computer. I will take orders by phone, as the details can be discussed, but prefer they be placed via the website whenever possible. Its much easier and more accurate to order via the website, plus it figures the shipping cost automaticly. However, some people insist on ordering via e-mail.
However, that being said, I believe this is when my website was down, thus I agreed to accept the order via e-mail, as there was no other option. This also means that all of the orders during that time were placed via e-mail or phone, which only increased the chance of errors.
Unfortunately, the only e-mail or PM that had part numbers, was the one I posted above. And that was the one I used to quote prices and shipping cost, and it was the one I was paid for. Sometimes things happen, beyond the control of myself or the customer, and the wrong parts get sent. I try to do everything I can to prevent this, but I'm not flawless and do make errors. I don't understand why people don't accept the fact that we are all human, and why its a sin for a business to make an error on an order. Businesses are run by humans, and humans make mistakes.
Time for me to go and lay down, as I've been on this puter to long and am in excruciating pain. Again, I do apologize, but hope you understand.
It's not just you, this happens to me constantly. Which is why I hate filling orders placed by e-mail. I usually insist orders are placed via the website, especially when the customer has access to a computer. I will take orders by phone, as the details can be discussed, but prefer they be placed via the website whenever possible. Its much easier and more accurate to order via the website, plus it figures the shipping cost automaticly. However, some people insist on ordering via e-mail.
However, that being said, I believe this is when my website was down, thus I agreed to accept the order via e-mail, as there was no other option. This also means that all of the orders during that time were placed via e-mail or phone, which only increased the chance of errors.
Unfortunately, the only e-mail or PM that had part numbers, was the one I posted above. And that was the one I used to quote prices and shipping cost, and it was the one I was paid for. Sometimes things happen, beyond the control of myself or the customer, and the wrong parts get sent. I try to do everything I can to prevent this, but I'm not flawless and do make errors. I don't understand why people don't accept the fact that we are all human, and why its a sin for a business to make an error on an order. Businesses are run by humans, and humans make mistakes.
Time for me to go and lay down, as I've been on this puter to long and am in excruciating pain. Again, I do apologize, but hope you understand.
mustube
Well-known member
i dont think mike should have to go back to decembers pm's to see what you said. as he said he gets 60 emails and pm's a day so that adds up very quickly... its not about not wanting to, its that he shouldnt have to... one day of not replying isnt a good reason to start this non-sense
